At 6PM Store, we craft each piece with the precision of the city—designed to define your moment. However, if your gear doesn’t fit the vision, our returns process is built to be as seamless as a global drop. Review our policy below to navigate your return or exchange.
THE 6PM RETURN WINDOW
You have 15 days from the date you receive your item to initiate a return or exchange. All returned items must be unworn, unwashed, and in original condition with tags attached. Packaging should be intact.
WHAT CAN BE RETURNED?
Most items from our collections are eligible, including:
- COLLECTIONS & ARCHIVE pieces
- HOODIES & CREWNECKS from the A/W24 DROP or A/W22 COZY DROP
- ACCESSORIES (unless specified as final sale)
- Items from collaborative capsules like 6PM X VERTABRAE, 6PM X TRUE RELIGION, 6PM X SLAWN, or 6PM X YUNG HURN
FINAL SALE / NON-RETURNABLE ITEMS
To maintain the exclusivity of certain drops, the following are considered final sale and cannot be returned or exchanged:
- BLACK WEEK 24 promotional items
- Any item marked as “Final Sale,” “Archive Collectible,” or “Limited Release” at purchase
- 6PM+ membership-exclusive items (where applicable)
- Opened or used ACCESSORIES (e.g., if packaging is broken)
STEP-BY-STEP RETURN/EXCHANGE PROCESS
1. INITIATE YOUR REQUEST
Within 15 days of delivery, email our crew at [email protected] with the subject line “Return/Exchange Request” and the following information:
2. RECEIVE RETURN AUTHORIZATION & INSTRUCTIONS
Our team will respond within 24-48 hours with a Return Authorization (RA) number and shipping instructions. Do not ship without an RA number—returns without it may not be processed.
3. PACK & SHIP YOUR RETURN
Securely pack the item(s) in the original packaging, include all tags, and place the RA number visibly on the outside of the package. Ship to our NYC hub:
260 Terry Lane
New York, NY 10001
United States
Important: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable service (like DHL, FedEx, or EMS) and retaining your proof of shipment.
4. PROCESSING & INSPECTION
Once received at our hub, our crew will inspect the item(s) within 3-5 business days. You will be notified via email once the inspection is complete.
REFUNDS & CREDITS
Upon approval, your refund will be processed to the original payment method used at checkout:
- Credit/Debit Card (Visa, MasterCard, JCB): Refunds appear within 5-10 business days after processing, depending on your bank.
- PayPal: Refunds are typically reflected within 24-48 hours.
Original shipping fees are non-refundable. For exchanges, we will ship the new item once the return is approved. If the exchanged item is of higher value, you will be invoiced for the difference.
INTERNATIONAL RETURNS
As a global brand, we accept returns from most regions (excluding remote areas as noted on our site). International customers are responsible for any customs duties or return shipping costs. Refunds will be issued in the original currency of purchase.
QUESTIONS?
Connect with our crew. For any return-related inquiries, reach out:
Email: [email protected]
Mailing Address: 6PM Store, 260 Terry Lane, New York, NY 10001, United States